Terms and Privacy Policy

Terms & Conditions

Last updated: 18/02/2026

1. About Us

This website is operated by BuyReta registered in England & Wales with registered address at 21 Scarletts Road, Colchester, CO12EZ

By accessing or purchasing from this website, you agree to these Terms & Conditions.

2. Research Use Only

All products sold are provided strictly for laboratory research purposes only.

They are:

  • NOT medicines

  • NOT dietary supplements

  • NOT cosmetics

  • NOT food additives

  • NOT intended for human or animal consumption

By purchasing, you confirm you are:

  • A qualified researcher or laboratory professional, OR

  • Purchasing on behalf of a registered research facility

You accept full responsibility for handling and usage.

3. Age Restriction

You must be 18 years or older to purchase from this website.

4. Regulatory Status

Products are not evaluated or approved by the MHRA or any other regulatory authority for therapeutic use.

5. Orders & Payment

We reserve the right to:

  • Refuse any order

  • Cancel suspicious or non-compliant purchases

  • Request proof of research affiliation

Payment must be received in full before dispatch.

6. Limitation of Liability

To the fullest extent permitted by UK law:

We accept no liability for damages, injuries, losses, or consequences arising from misuse of products.

All products are supplied “as is”.

7. Intellectual Property

All website content remains the property of [Company Name].

8. Governing Law

These terms are governed by the laws of England and Wales.

Refund & Returns Policy

Because our products are sensitive laboratory materials:

❌ We do NOT accept returns on opened or used products.

✅ Refunds or replacements are offered only if:

  • Item arrived damaged

  • Incorrect item supplied

  • Product lost in transit

You must notify us within 48 hours of delivery with:

  • Order number

  • Photographs of packaging and product

If approved, refunds are processed within 5–10 business days.

Shipping costs are non-refundable unless the error is ours.

Shipping Policy

Orders are usually dispatched within 1–2 business days.

UK delivery typically takes 1–3 working days after dispatch.

Cold-chain or temperature-sensitive shipments are sent using insulated packaging when required.

We are not responsible for delays caused by couriers or customs.

Risk passes to the customer upon delivery.

Research Use Disclaimer

All products sold are intended strictly for in-vitro laboratory research.

They are not designed for:

  • Human administration

  • Veterinary use

  • Diagnostic procedures

By purchasing, you agree to indemnify [Company Name] from any misuse.

Privacy Policy (Short Form)

We collect:

  • Name

  • Address

  • Email

  • Payment details

Used solely to:

  • Process orders

  • Communicate with customers

  • Meet legal obligations

We never sell customer data.

Data is stored securely and handled in accordance with UK data protection law.

You may request deletion of your data at any time.